We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

All Promade Fans are final sale.

Eligibility for Refunds and Exchanges

Exchanges (if applicable)

We only replace items if they are defective or damaged. This is only valid for customers who contact us within 24-48 hours of pick up or arrival time. If you need to exchange it for the same item, send us an email at (Lashladystudio@gmail.com) and send your item to:

1045 Charles Street

North Providence RI, 02904

LATE OR MISSING REFUND

• If you have not received a refund yet, first check your bank account
  again. Then contact your credit card company, it may take some time
  before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at Lashladystudio@gmail.com or (401) 206- 4552.

SHIPPING

• You will be responsible for paying for your own shipping costs for returning your item.
• Ship to our Business Location above
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please see, we cannot guarantee that we will receive your returned item.

Yes, you may place an order online. Typically orders are done immediately within business hours.

Shipment is placed within 24-48 hours of order placement.

After order is placed and shipped, shipment may take about 3 business days depending on shipping carrier.